At Dörcher Bier, we work to offer quality craft beers, taking care of every stage of production, presentation, storage, service, and delivery. This Return, Exchange, and Replacement Policy establishes the conditions under which product reviews, exchanges, or replacements may be requested.

1. General Considerations

As alcoholic beverages and consumer products are involved, returns and exchanges will be subject to evaluation. Returns will not be accepted due to a change of mind when the product has been delivered correctly, is in good condition, and matches what was requested.

Exchanges or returns will also not be accepted for products that have been opened, handled, partially or fully consumed, altered, exposed to improper storage conditions, or damaged due to causes not attributable to Dörcher Bier.

2. Cases in Which a Replacement or Exchange May Apply

The user may request an evaluation for an exchange or replacement in the following cases:

Product delivered is different from what was requested.
Incorrect presentation compared to the confirmed order.
Product with visible damage to the container at the time of delivery.
Expired product or product with a date not suitable for consumption.
Product with a defect attributable to manufacturing, packaging, or storage prior to delivery.
Incomplete order, provided it can be verified with service information or proof of purchase.
Dispatch error attributable to Dörcher Bier or an authorized channel.

3. Cases in Which Returns or Exchanges Do Not Apply

Returns, exchanges, or replacements will not be accepted in the following cases:

Change of mind after receiving the product.
Product opened, consumed, or handled.
Product damaged due to impact, falling, improper storage, or exposure to heat, sun, humidity, or other inadequate conditions after delivery.
Requests made outside the indicated review period.
Lack of evidence of the reported issue.
Product purchased through unauthorized channels or without valid proof of purchase.
Minor differences in color, label design, or presentation that do not affect consumption and do not correspond to a product error.
Promotions, packs, or limited-edition products that were correctly delivered.

4. Timeframe to Report Issues

The user must report any issue with their order within a reasonable period after receiving the product.

For damaged, incorrect, or incomplete products, it is recommended to report the issue on the same day of delivery or within the first 24 hours, attaching photos, proof of purchase, and a description of the case.

Reports submitted after this period may be evaluated, but they do not guarantee an exchange, return, or replacement.

5. Required Evidence

To evaluate a request, the user must send:

Photo of the product received.
Photo of the container, label, or presentation.
Photo of the damage, defect, or identified error.
Proof of purchase, order confirmation, or screenshot of coordination.
Clear description of the issue.
Contact details for follow-up.

Dörcher Bier may request additional information if the case requires it.

6. Evaluation of the Request

Each request will be reviewed individually. If it is confirmed that the issue corresponds to an error attributable to Dörcher Bier or an authorized channel, one of the following solutions may be offered:

Product replacement.
Exchange for the correct product.
Delivery of the missing product.
Credit note or commercial alternative, if applicable.
Refund of the amount paid, only when applicable according to the evaluation of the case.

7. Products Purchased at Points of Sale or Third Parties

If the product was purchased at a point of sale, distributor, restaurant, bar, store, or third-party channel, the user must present the proof of purchase and report the case to the establishment where the purchase was made.

Dörcher Bier may guide the consumer and review the case, but the management of exchanges or returns may depend on the policies of the corresponding point of sale.

8. Promotions, Events, and Experiences

In the case of tickets, reservations, experiences, activations, or events related to Dörcher Bier, the conditions for changes, cancellations, or refunds will be informed according to each activity.

If an experience or event is canceled or modified due to causes attributable to the organization, the corresponding alternative will be communicated in a timely manner.

9. Responsible Consumption

Dörcher Bier promotes the responsible consumption of alcoholic beverages. The sale, delivery, and consumption of beer are intended exclusively for people over 18 years of age.

The sale of alcoholic beverages to people under 18 years of age is prohibited. If you have consumed alcoholic beverages, do not drive.