At Dörcher Bier, we respect the privacy of our users, customers, and visitors. This Privacy Policy explains how we collect, use, store, and protect personal data that may be provided through our website, contact forms, digital channels, social media, WhatsApp, or other customer service channels.

By using our website or contacting us through any of our channels, the user declares that they have read and accepted the terms of this Privacy Policy.

1. Personal Data We May Collect

We may collect personal data when the user makes an inquiry, requests information, contacts the brand, participates in campaigns, requests a reservation, coordinates a purchase, or interacts with our digital channels.

The data that may be requested includes:

Full name.
Mobile phone or WhatsApp number.
Email address.
City or district of origin.
Information related to inquiries, orders, reservations, events, or requests.
Data necessary for handling claims, complaints, or requests.
Information voluntarily submitted through forms, messages, or social media.

In the case of purchases or commercial coordination, additional data may also be requested when necessary to validate service, confirm legal drinking age, coordinate deliveries, register orders, or issue receipts, if applicable.

2. Purposes for Using Data

The personal data provided may be used for the following purposes:

To respond to inquiries made through the website, social media, WhatsApp, or other channels.
To provide information about beers, presentations, availability, points of sale, experiences, events, or Dörcher Bier activities.
To coordinate orders, reservations, deliveries, or commercial requests.
To confirm information necessary for user assistance.
To manage requests related to changes, claims, complaints, or returns.
To send informational or promotional communications, provided that the user has given consent.
To improve the user experience on the website.
To comply with legal, administrative, or consumer protection obligations.

3. Processing of Personal Data

Personal data will be processed confidentially and used only for the purposes indicated in this Policy. Dörcher Bier undertakes not to sell, rent, or share users’ personal information with third parties for purposes unrelated to the relationship with the brand.

Information may only be shared with suppliers or partners when necessary to fulfill a user request, such as delivery coordination, technology management, form handling, digital campaigns, website support, or compliance with legal obligations.

4. Information Security

Dörcher Bier adopts reasonable security measures to protect personal data against unauthorized access, loss, misuse, alteration, or unauthorized disclosure.

However, the user acknowledges that no digital system is completely infallible. Therefore, we recommend not sending sensitive or unnecessary information through unsecured channels.

5. Use of Cookies and Digital Tools

The Dörcher Bier website may use cookies, tracking pixels, or analytics tools to improve browsing, measure website performance, analyze user behavior, and optimize digital campaigns.

The user may configure their browser to block or delete cookies. However, some website features may be limited if cookies are disabled.

6. Commercial Communications

Dörcher Bier may send information about products, events, promotions, news, beer experiences, or content related to the brand, provided that the user has agreed to receive this type of communication or has initiated a contact relationship with the company.

The user may request to stop receiving commercial communications at any time through the available customer service channels.

7. Rights of the Personal Data Owner

The user may request access, rectification, cancellation, or opposition to the processing of their personal data, in accordance with current Peruvian regulations on personal data protection.

To exercise these rights, the user may contact Dörcher Bier through its official customer service channels, clearly indicating their request and attaching the necessary information to validate their identity.

8. Data Retention

Personal data will be retained for the time necessary to fulfill the purposes for which it was collected, respond to inquiries, manage orders, handle claims, comply with legal obligations, or maintain a commercial or informational relationship with the user.

When the data is no longer necessary, it may be deleted or anonymized in accordance with the brand’s internal procedures.

9. Changes to the Privacy Policy

Dörcher Bier may update this Privacy Policy when necessary due to regulatory changes, website improvements, the incorporation of new customer service channels, or adjustments to its commercial processes.